Home > FAQ > Questions and Answers
0
Q: Connect the machine and computer through the router. If you click the one-click setting, the pop-up dialog box prompts you to search for a machine on the net

Q: Connect the machine and computer through the router. If you click the one-click setting, the pop-up dialog box prompts you to search for a machine on the network. However, after clicking OK, the IP address is still not displayed in the upper left corner of the software

Answer: close computer firewall  

Check whether the IP address segment of the PC is the same as the IP address segment found in the search  

Check whether the router connected to the machine is connected to the same LAN as the computer  

According to the above inspection is not resolved please contact Jindex customer service


 

Service

  • 18923737801

Supervise

  • 18923735801